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burgess hill train station Weekend Ticket Office Staff To Be Axed From Burgess Hill Train Station

26th February 2016

Govia Thameslink Railway are proposing changes to the way that Burgess Hill Train Station is to be operated, and it's bad news for travellers with specific ticket requirements.

Govia claim the changes are to 'Modernise and improve the service' but it won't be seen like that by many.

Under the proposals, the operating hours of the ticket office will be slashed dramatically, replaced by a 'station host' who will help assist the public in buying tickets from the exsiting self-service terminals.

The current operating hours of the ticket office are:
Monday- Fridays: 06:10-19:35
Saturdays: 06:40- 20:05
Sundays: 09:00 -16:35

Under the proposed changes, the operating hours of the ticket office will be:
Monday - Fridays 07:00 - 10:00
Saturdays: CLOSED
Sundays : CLOSED

A 'Station Host' will be available to help the public buy tickets from the machines until 22:00 seven days a week, but it's not the same.



Dilemma For Advanced Ticket Purchases
We've all done it (or know someone else that has).... if you have a big trip coming up, you avoid the hassle of queing for a ticket on the day of travel by popping along to Burgess Hill train station at the weekend.

The ticket office staff are able to help you out with sometimes rather complex advance ticket purchases.

For people who work Monday-Friday, what are they going to do now that the ticket office will only be open for 3 hours each morning on a weekday?

Below is the notice on display at Burgess Hill Train Station.
If you wish to object to the proposals, you need to email stationchanges@gtrailway.com by Monday 14th March 2016


Spread the word! Changes are coming to Burgess Hill Train Station - They won't please everyone.


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Got an opinion on this story? Leave a comment below.....
What do you think of the proposed changes to the way that Burgess Hill Train Station is run? Is it a mistake to not have weekend ticket staff for those seeking to purchase advanced tickets?

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